Chimney Sweep Frequently Asked Questions

Chimney sweeping is a service that not everyone has experience with. And besides Mary Poppins, not many people even know what happens when a chimney sweep occurs. If you are one of the lucky few New England homeowners who gets to enjoy a roaring fireplace, we have a helpful list of FAQ’s as you look to schedule your first or next chimney sweep. You can check out all our FAQ’s here as well!

FAQ’s

How often do I need to schedule a sweep?
We recommend that all chimneys need to be cleaned yearly.
How do I make an appointment?
You can make an appointment by calling the office or submitting a “request appointment” form on our website.
Do I need to be there for the appointment?
We do recommend that you are there for the appointment, so the tech can answer any questions or concerns that you may have during the appointment.
How long does a sweep normally take?
It usually takes up to 30 minutes for the tech to sweep one flue.
Do I need to shut off my stove for the appointment?
Yes. All appliances except oil furnaces need to be shut off at least 24 hours before the appointment.
Do you sweep gas appliances?
We do not work on any gas appliances. In NH you need a licensed gas fitter to be able to work on any chimneys that vent gas appliances.
What if the tech finds something wrong with my chimney?
The technician will discuss any repairs that are needed to your chimney and answer any questions or concerns you may have as well. You will also receive an estimate of the repairs so you need exactly what needs to be done. Which, you will receive 24-48 hours from your appointment.
Why do you only service my area during certain times of the year?
During the busier season which typically runs from September to January we cannot expand our service area outside local towns. During the summer months we are able to expand our service are. If you have any questions on this, please call the office and we are more than happy to help.
What happens if I do not need a sweep?
The tech will still perform an inspection to confirm that a sweep is not needed. This is also to make sure that no repairs are needed. You will not be charged for services that are not done.
When do I pay?
Payment is due upon completion of the job. Payment can be made by cash, check or credit/debit card. Credit/debit card payments can be made over the phone or online with the link we provide with your invoice we email.

If you are looking to have your chimney swept, inspected, or repaired, call us today at 603-525-7905 or submit or appointment request form. Our team has been keeping homes warm and fireplaces safe in New Hampshire for over a decade. Contact us today to learn more about all our services.

John Ranta

17:01 22 Mar 24

They arrived on time, worked quickly and showed me the results. Prfessional throughout. jr

william green

23:21 14 Mar 24

Really helped me out can't say enough good things highly recommend!!!! The young man that came to my home was very knowledgeable and friendly great attitude all around answered all my questions and left me stress free best of all left no mess.🤙🏻🤙🏻

Michael Dell'Orto

18:39 14 Mar 24

Jaime Conley

17:13 14 Mar 24

Sarah Gilliatt

01:46 13 Mar 24

A very thorough and careful job done! Thank you.

Larry Cook

15:11 07 Mar 24

I wanted to give 5 stars but they are very busy which meant I had a good wait for both the inspection/cleaning, then for a quote on repairs and then for the repairs. Their prices seemed a little high to me but I have nothing to compare with as they were highly recommended by someone I trust and other companies had plenty of negatives reviews which kept me from getting additional quotes. I am happy with the work and they promptly returned to fix a mistake that had been made. Chris the inspector, Jennifer in the office, and Alex and his repair crew were all pleasant and took the time to answer all of my questions. Alex and his crew even took their shoes off (it was winter) before entering my house without even being asked! So if you are not in a rush and want to ensure you chimney is as safe as possible then I think you'll be happy with Black Moose.

Rebecca DeFusco

22:35 21 Feb 24

After a recent sweep of our chimney, it was discovered that our flue tiles were cracked. Black Moose techs were hard working, detail oriented and professional! Nice jobs guys! See you next year for my cleaning!

Karen C

14:52 14 Feb 24

Excellent I highly recommend Black Moose Chimney and Stove; Kelly and Liam are awesome, they did a great job. Extremely professional, arrived early, went through everything with a fine tooth comb ensuring pellet stove was thoroughly cleaned. They also were respectful of my home, conscientious and cleaned up after themselves. Made sure stove worked prior to leaving and told me to call promptly if anything came up afterward. Will definitely use them again.

Denise Clark

16:32 31 Jan 24

We've had Black Moose clean our chimney for a number of years.But recently, we had an emergency situation at our home involving our chimney & oil furnace flue, which was caked full of soot from a malfunctioning furnace. They came & cleaned out both flues in no time, even going up on the roof with snow on it! They cleaned up after their work in the interior rooms where the oil furnace and the woodstove are located. Great work. Reasonable prices. Very nice people. You can't go wrong with Black Moose.

Joe G

18:30 24 Jan 24

Goods: The technicians know their business, very efficient in cleaning/inspection along with cleaning up after the 'dirty work'.Others: Communications could be more effective. Despite early coordination about scope of work (multiple flues within same chimney) the estimate provided did not reflect this and the final invoice was significantly more than the estimate provided.Quote for follow-on chimney relining was significantly more than that offered by other companies in the area (and far more than neighbors experienced for similar work accomplished by other companies)