Why is Pellet Stove Service So Important?

If you are an owner of a pellet stove, you have chosen an excellent product that provides quality and low-cost heating. Pellet stoves are special stoves that burn small wood-like pellets, producing a steady fire for 24-36 hours between refueling. These devices are cheaper to install and burn cleaner than their traditional wood-burning heater counterparts. On top of savings from functional design and convenient-to-handle fuel, the pellet stove you’re investing is an environmentally-friendlier alternative.

Why is Pellet Stove Service So Important Image - Hillsborough NH - Black Moose ChimneyUnfortunately, some pellet stove owners may not be aware that their prized possession requires consistent maintenance to operate at optimal heating. It’s simply not enough to burn through large amounts of pellet stove fuel. The amount of burning, quality of pellet fuel, and cleanliness all play a role in ensuring quality control.

Basic cleaning should usually be done two times a week and can be completed by pellet stove owners. The owner-completed cleaning will increase your device’s longevity, but a more thorough cleaning after every ton of pellets burned should be completed by a licensed professional. If you aren’t sure whether you’ve passed the ton benchmark, simply schedule an annual appointment to be on the safe side. After all, dirty stoves are not happy stoves!

Many customers usually ask “when’s the best time to check on my pellet stove?” We recommend requesting a cleaning service during the off-season in preparation for the coming season. During the cleaning process, simple diagnostics are implemented on the pellet stove to make sure each component is acting as operating up to par.

Another common question customers ask is “what does a Chimney Safety Institute of America (CSIA)-certified technician do that I can’t?” There is no doubt that consumers are more than capable at attending to the immediate needs of their pellet stove device. Here’s the difference. Black Moose Chimney & Stove technicians meticulously go through an exhaustive method that examines clearances and connections that connect to the venting system. During the appointment, the appliance, heat exchangers, burn area, blowers, and hopper are all cleaned. High standards of excellence are important when taking the time to service your stove and we take that seriously. In fact, we guarantee that our technician’s customer support is as warm as your stove.

Pellet stove owners have a lot of benefits when it comes to using their energy and cost-efficient tool. Now is the opportunity to steer clear of any myths or misconceptions about servicing your pellet stove.

If you do not own a stove yet, don’t be afraid to ask us questions about pellet stove operation and tips for success. Choosing to enlist our professional services is a choice to make sound and reasonable decisions. We sell, install, and service a variety of stoves including brands like Regency and Hampton.

Whether you are a current or soon-to-be owner, you have decided to make an investment that provides excellent, low-cost heating that will pay for itself in the years to come. Take advantage of our vast knowledge, skills, and quality customer-service today!

First Thing

John RantaJohn Ranta
17:01 22 Mar 24
They arrived on time, worked quickly and showed me the results. Prfessional throughout. jr
william greenwilliam green
23:21 14 Mar 24
Really helped me out can't say enough good things highly recommend!!!! The young man that came to my home was very knowledgeable and friendly great attitude all around answered all my questions and left me stress free best of all left no mess.🤙🏻🤙🏻
Michael Dell'OrtoMichael Dell'Orto
18:39 14 Mar 24
Jaime ConleyJaime Conley
17:13 14 Mar 24
Sarah GilliattSarah Gilliatt
01:46 13 Mar 24
A very thorough and careful job done! Thank you.
Larry CookLarry Cook
15:11 07 Mar 24
I wanted to give 5 stars but they are very busy which meant I had a good wait for both the inspection/cleaning, then for a quote on repairs and then for the repairs. Their prices seemed a little high to me but I have nothing to compare with as they were highly recommended by someone I trust and other companies had plenty of negatives reviews which kept me from getting additional quotes. I am happy with the work and they promptly returned to fix a mistake that had been made. Chris the inspector, Jennifer in the office, and Alex and his repair crew were all pleasant and took the time to answer all of my questions. Alex and his crew even took their shoes off (it was winter) before entering my house without even being asked! So if you are not in a rush and want to ensure you chimney is as safe as possible then I think you'll be happy with Black Moose.
Rebecca DeFuscoRebecca DeFusco
22:35 21 Feb 24
After a recent sweep of our chimney, it was discovered that our flue tiles were cracked. Black Moose techs were hard working, detail oriented and professional! Nice jobs guys! See you next year for my cleaning!
Karen CKaren C
14:52 14 Feb 24
Excellent I highly recommend Black Moose Chimney and Stove; Kelly and Liam are awesome, they did a great job. Extremely professional, arrived early, went through everything with a fine tooth comb ensuring pellet stove was thoroughly cleaned. They also were respectful of my home, conscientious and cleaned up after themselves. Made sure stove worked prior to leaving and told me to call promptly if anything came up afterward. Will definitely use them again.
Denise ClarkDenise Clark
16:32 31 Jan 24
We've had Black Moose clean our chimney for a number of years.But recently, we had an emergency situation at our home involving our chimney & oil furnace flue, which was caked full of soot from a malfunctioning furnace. They came & cleaned out both flues in no time, even going up on the roof with snow on it! They cleaned up after their work in the interior rooms where the oil furnace and the woodstove are located. Great work. Reasonable prices. Very nice people. You can't go wrong with Black Moose.
Joe GJoe G
18:30 24 Jan 24
Goods: The technicians know their business, very efficient in cleaning/inspection along with cleaning up after the 'dirty work'.Others: Communications could be more effective. Despite early coordination about scope of work (multiple flues within same chimney) the estimate provided did not reflect this and the final invoice was significantly more than the estimate provided.Quote for follow-on chimney relining was significantly more than that offered by other companies in the area (and far more than neighbors experienced for similar work accomplished by other companies)