Clearing a Jammed Auger

Why is Pellet Stove Service So Important - Hillsborough NH - Black Moose Chimney

To kick off the addition of Regency to our line of stoves, and their Greenfire pellet stove, I will take you folks through my procedure to clear a jammed pellet stove auger and hopefully you can save yourselves a service call.

Pellet stoves require regular maintenance.  Part of this maintenance I recommend to my customers is about once a month letting the stove run out of pellets and vacuuming the hopper and auger area really well with a shop vac.  Pellet crumbs settle to the bottom of the hopper and these are usually what jam augers and vacuuming reduces this risk greatly.

So your auger is jammed?  No problem.  Here is what I do.  First, you’ll need some basic tools and some minor tinkering skills.  Unplug the appliance!  Remove the back or side covers as necessary to give yourself plenty of room.  You may need to disconnect the venting system.  Be careful, soot may come out.  Next I loosen the auger set screw between the auger motor  and auger and gently pull or pry the auger motor off the auger shaft.  A bracket may need to be removed depending on your brand.  Now that the auger is out of the way, wedge a screwdriver or wrench in the set screw hole in the auger shaft and use that to pry the whole assembly around.  You should be a bit careful here and work slowly, but eventually you will be able to turn the auger the whole way around.  Vacuum out the auger area while turning the auger and once it turns freely, you can reassemble the stove.  Once reassembled, hook up the venting, plug the stove in, and add only a few handfuls of pellets first.  Turn the stove on and make sure everything is working properly.  If it is, you’re back in business!  If not, try again.

As I said, auger jams are common and hopefully the above information will get you back in business sooner and save you a service call!  Enjoy the early spring weather!!

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John RantaJohn Ranta
17:01 22 Mar 24
They arrived on time, worked quickly and showed me the results. Prfessional throughout. jr
william greenwilliam green
23:21 14 Mar 24
Really helped me out can't say enough good things highly recommend!!!! The young man that came to my home was very knowledgeable and friendly great attitude all around answered all my questions and left me stress free best of all left no mess.🤙🏻🤙🏻
Michael Dell'OrtoMichael Dell'Orto
18:39 14 Mar 24
Jaime ConleyJaime Conley
17:13 14 Mar 24
Sarah GilliattSarah Gilliatt
01:46 13 Mar 24
A very thorough and careful job done! Thank you.
Larry CookLarry Cook
15:11 07 Mar 24
I wanted to give 5 stars but they are very busy which meant I had a good wait for both the inspection/cleaning, then for a quote on repairs and then for the repairs. Their prices seemed a little high to me but I have nothing to compare with as they were highly recommended by someone I trust and other companies had plenty of negatives reviews which kept me from getting additional quotes. I am happy with the work and they promptly returned to fix a mistake that had been made. Chris the inspector, Jennifer in the office, and Alex and his repair crew were all pleasant and took the time to answer all of my questions. Alex and his crew even took their shoes off (it was winter) before entering my house without even being asked! So if you are not in a rush and want to ensure you chimney is as safe as possible then I think you'll be happy with Black Moose.
Rebecca DeFuscoRebecca DeFusco
22:35 21 Feb 24
After a recent sweep of our chimney, it was discovered that our flue tiles were cracked. Black Moose techs were hard working, detail oriented and professional! Nice jobs guys! See you next year for my cleaning!
Karen CKaren C
14:52 14 Feb 24
Excellent I highly recommend Black Moose Chimney and Stove; Kelly and Liam are awesome, they did a great job. Extremely professional, arrived early, went through everything with a fine tooth comb ensuring pellet stove was thoroughly cleaned. They also were respectful of my home, conscientious and cleaned up after themselves. Made sure stove worked prior to leaving and told me to call promptly if anything came up afterward. Will definitely use them again.
Denise ClarkDenise Clark
16:32 31 Jan 24
We've had Black Moose clean our chimney for a number of years.But recently, we had an emergency situation at our home involving our chimney & oil furnace flue, which was caked full of soot from a malfunctioning furnace. They came & cleaned out both flues in no time, even going up on the roof with snow on it! They cleaned up after their work in the interior rooms where the oil furnace and the woodstove are located. Great work. Reasonable prices. Very nice people. You can't go wrong with Black Moose.
Joe GJoe G
18:30 24 Jan 24
Goods: The technicians know their business, very efficient in cleaning/inspection along with cleaning up after the 'dirty work'.Others: Communications could be more effective. Despite early coordination about scope of work (multiple flues within same chimney) the estimate provided did not reflect this and the final invoice was significantly more than the estimate provided.Quote for follow-on chimney relining was significantly more than that offered by other companies in the area (and far more than neighbors experienced for similar work accomplished by other companies)